REVIEW: Páramo Bentu update

Just days after I posted the review of the Páramo Bentu windproof and fleece, I noticed that the zip on the windproof had become separated from the body of the jacket about ⅓rd of the way up. I phoned the Wadhurst store at 0900 on Saturday morning, and explained the situation. As the Jacket was so new they agreed to replace it rather than repair. I posted the jacket by Royal Mail secure delivery first thing Monday morning, they received it just after 1000 on Tuesday morning. The brand new replacement arrived by Royal Mail 48 hour delivery this morning (Thursday). I’m guessing Páramo will repair the jacket and it’ll appear in the Páramo seconds shop on ebay in due course

Páramo didn’t quibble, and did a really fast turn around. Great customer service.

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